Our paid deliverables are bespoke digital documents produced for your specific system. If you cancel an order before we have begun work on it, you receive a full refund, no questions asked.
Because each deliverable is prepared specifically for you, once we have started producing it the fee is generally non-refundable. However, if the delivered document materially fails to match the scope we agreed in writing, tell us within 14 days and we will either correct it or, if we cannot, refund the fee for that engagement.
We stand behind the quality and accuracy of the work against the agreed scope. We do not refund based on a regulatory outcome, a third party's opinion of the document, or a change in your own circumstances, because the deliverable is evidence and technical documentation, not legal advice or a guarantee (see our Terms).
Where you are an EU consumer with a statutory right of withdrawal for digital services, that right applies as provided by law. For bespoke digital deliverables produced to your specification, that right may be limited once production has begun with your consent.
Email business@ventrova.dev with your order details. Approved refunds are returned to the original payment method via Stripe.